PREMIUM CBPA FILES & NEW CBPA EXAM DUMPS

Premium CBPA Files & New CBPA Exam Dumps

Premium CBPA Files & New CBPA Exam Dumps

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ABPMP International Certified Business Process Associate (CBPA) Exam Sample Questions (Q104-Q109):

NEW QUESTION # 104
Which are key factors in business process performance measurement?

  • A. Inventory, material costs, and staff costs
  • B. Cycle time, material costs, and quality variation
  • C. Time, quality, capacity, and costs
  • D. Customer satisfaction, quality variation, and maintenance of standards

Answer: C

Explanation:
The most frequently tracked factors in BPM performance are:
* Time: Cycle time, lead time
* Quality: Defect rates, compliance
* Capacity: Process throughput
* Cost: Resource utilization, efficiency
These metrics ensure a balanced view ofoperational performanceand enable identification of trade-offs betweenspeed, cost, and quality.
"The fundamental dimensions of process performance include time, cost, capacity, and quality. They offer a complete picture of how well a process is working."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management


NEW QUESTION # 105
Process performance measurement deals with the quality of

  • A. Analysis
  • B. Activity-based costing
  • C. Process models
  • D. Business operations

Answer: D

Explanation:
Process performance measurementdirectly addresses thequality and effectiveness of business operations.
It evaluates how well processes deliver their outputs, meet customer expectations, and support strategic goals.
"Performance measurement provides the means to evaluate the quality, efficiency, and effectiveness of business operations through process metrics and KPIs."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Measured attributes include:
* Throughput
* Accuracy
* Timeliness
* Compliance
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management


NEW QUESTION # 106
In most cases, how is an indicator of process performance quality expressed?

  • A. By the roles of ISO certification
  • B. As a cost that expresses the value lost due to the loss of customers
  • C. As a score between 1 and 6 (1 = very good and 6 = insufficient)
  • D. As a percentage between the actual and the maximum possible process quality

Answer: D

Explanation:
Quality indicatorsare typically expressed aspercentagesrepresenting the level of conformance, accuracy, or completeness. This enables straightforward comparisons and trend tracking over time.
Examples:
* % of error-free transactions
* % of on-time deliveries
* % of completed tasks without rework
"Quality indicators are often expressed as percentages or ratios comparing actual performance to the ideal or standard threshold."
- ABPMP CBOK, Chapter 6 - Process Performance Management
This approach provides:
* Clarity for non-technical audiences
* Standardization across processes
* Actionable performance insights
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management


NEW QUESTION # 107
The activity of formally monitoring processes with metrics is known as

  • A. Process performance measurement
  • B. Process assessment
  • C. Process cycle measurement
  • D. Process measurement

Answer: A

Explanation:
Process performance measurementis the practice of systematically tracking and evaluatingactual resultsof business processes using pre-defined metrics. It forms thefeedback loopfor continuous process improvement and governance.
"Process performance measurement entails gathering, tracking, and analyzing performance data against defined metrics (KPIs) to evaluate the efficiency and effectiveness of a process."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Purpose includes:
* Establishing baselines
* Identifying underperforming processes
* Supporting data-driven decision-making
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management


NEW QUESTION # 108
Which is the BEST way to understand what to measure in a process?

  • A. Understand what is quantitative versus qualitative results
  • B. Define what is manual versus automated and measurable versus non-measurable
  • C. Measure the output of the process and not the activity to create the output
  • D. Understand what is financial versus non-financial data

Answer: C

Explanation:
In BPM,measurement should focus on process outputs, not merely internal activities. Output-focused measurement ensures that the process isassessed based on results delivered to the customer or stakeholder
, supporting value creation.
"Effective process measurement begins with identifying the output and outcome the process is intended to produce. Measuring outputs aligns with customer expectations and business value delivery."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Why output-focused measurement matters:
* Reflects process effectiveness
* Aligns with customer satisfaction
* Links directly to business goals
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management


NEW QUESTION # 109
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